Terms & Conditions


Your contract is with “THE IMAGING WAREHOUSE LIMITED” Registered in England & Wales as Company No. 02515872

Registered address: 1A, Black Hill Industrial Estate, Warwick Road, Stratford-Upon-Avon, Warks. CV37 0PT. United Kingdom

UK VAT Number: GB 695-2418-08

Telephone: ++44 (0)1789 739200, Fax: ++44 (0)1789 731569, Email: sales@theimagingwarehouse.com

The registered brand trade names of “PermaJet”, “Nova Darkroom”, “Nova Digital”, “Premier Ink”, “On-line Paper” & “The Photographic Academy” are the legal property of THE IMAGING WAREHOUSE LTD.


“The Company”, “us” or “we” means The Imaging Warehouse Limited. “The Customer” or “you”, means the person who enquires about our products, account applicant, or purchaser of goods from the company.

Every quotation, pro-forma invoice, price list or other similar document made or issued by The Imaging Warehouse Ltd (“the company”) is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers’ statutory rights as contained in current legislation governing the relationship between consumers and businesses.It is acknowledged by all customers using this website that the action of placing an order via the checkout constitutes an automatic acceptance that you have fully read and are agreeing to be bound by the terms and conditions herein stated below.


No order resulting from any quotation, pro-forma invoice, price list, order acknowledgement or other similar document made or issued by the Company shall be binding unless and until it is formally accepted by the company. Acceptance of an order is only made formal and legally accepted by the Company once the goods are despatched and/or actually delivered to the customer’s requested address. At all times prior to this, the Company, at its absolute discretion, may proceed to accept or reject any order, whether on account of the equipment being no longer available or for any other reason whatsoever. In all instances of rejection, any monies received by the Company would be refunded in full against the originating payment card or account without further recompense.


All prices quoted at the checkout/basket stage on the company’s website are quoted and transacted in Great Britain (UK) Pounds Sterling (GBP). Alternative currencies can be selected using the “Currency Selection Icon” in the very top menu but activate the web prices to be displayed based upon a fixed exchange rate – these prices are for indicative purposes only and are not a guaranteed price that you will pay at the checkout. These indicative prices will, by default, include UK Value Added Tax (VAT) at the current UK rate of 20% (valid from January 4th 2011).

Payments are transacted securely in GBP currency via SAGEPAY payment gateway where the accepted card types are Visa, Mastercard, Solo, Switch etc.. Select the appropriate option in the payment method screen. Full payment of your whole order is taken and charged to your card at this point irrespective of stock availability and an order acknowledgement is sent automatically to the registered e-mail address associated with your account.

Customers Based in E.U. Countries

From 1st January 2021, all E.U. member states countries are treated as third country destinations and therefore will be charged UK prices with UK value added tax (VAT) removed by default.
However, if you are a VAT/TVA registered E.U. based commercial business importing goods from the UK, you are required to submit a valid EORI number in order to comply with tax regulations. You can quote the EORI number in the relevant box when registering or ordering for the first time and pay for the goods in the normal way.
You will, however, be liable to pay your local tax (VAT) on arrival of the consignment in your country It is also possible, depending upon what you have purchased, that some duty may also be applied to the products you have ordered. It is always the customer’s responsibility to pay their own country’s local duties and taxes when requested to do so by the delivering courier or customs office.

Customers Based in Other Countries outside the E.U.

All other countries are also exempt from UK value added tax and this is automatically deducted from the prices when you select your country destination. You may, however, be liable to pay customs clearance, duties or local taxes on arrival of the consignment. It is always the customer’s responsibility to pay their own country’s local duties and taxes when requested to do so by the delivering courier or customs office.

Please note: Non-UK customers who use non-UK bank cards may well be charged a fee by their credit card issuing company for the transaction conversion to your own currency. These charges are always the responsibility of the customer and do not form part of any of the company’s pricing structure.